Using the Cortex Workforce App

Step by Step Guide

Cancelling a Shift

If you need to cancel a shift, you can do this via the app. Just follow the steps below.

1. Go to MY CALENDAR > UPCOMING
2. Select the job
3. Click CANCEL JOB link

This will be near the top right

4. Give a reason

This response and the amount of time before the job start time will be added to your Profile.

5. CONFIRM cancellation

A yellow confirmation message will let you know that the Cortex Fulfilment team will be notified of the cancellation. The job will be removed from your MY CALENDAR page.

Please be aware, If you cancel a shift, you will NOT be able to re-book another shift for the same day.

Workforce app – Cancelling a Shift